Frequently asked question

Go to “My Account” → select “Profile Settings” → update your details → click “Save Changes”. For security, you’ll receive a confirmation email/SMS.

Delivery is free for orders above ₹499. Below that, standard shipping charges apply.

Yes, gift wrapping option is available at checkout for selected products.

Yes, guest checkout is available, but creating an account helps track orders easily.

You can reach us via Help Center or email support@xshopkart.com.

Enter coupon code at checkout before payment.

Currently, shipping is limited to India only.

Raise a complaint within 48 hours of delivery with photos.

Address can be changed before dispatch by contacting customer support.

Go to “My Orders” → select order → click “Cancel”.

Yes, COD is available on selected pin codes.

Refunds are processed within 5–7 business days after product inspection.

Products can be returned within 7 days of delivery if unused and in original packaging.

Go to “My Orders” → select order → click “Track Shipment”.